Terms and Conditions

Effective date: 12 November 2026

These terms apply when you browse this website or place an order with Flags And More. By placing an order you agree to them. If you do not agree, please do not order.

If you are a consumer in South Africa, nothing in these terms takes away rights you have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), or any other law that cannot be excluded. Where there is a conflict, those rights prevail.

1. Supplier information (ECTA section 43)

In accordance with section 43 of ECTA, we provide the following information:

• Full name and legal status: KZN Print Media (Pty) Ltd (Reg No. 2020/129182/07), of which Flags And More is a division, a private company registered in the Republic of South Africa.
• VAT registration number: 4890315817.
• Physical address and address for service: 295 Andrew Zondo Road, Amanzimtoti, 4126, KwaZulu-Natal, South Africa.
• Telephone / WhatsApp: +27 73 002 7878.
• Email: sales [at] flagsandmore [dot] co [dot] za.
• Website: https://flagsandmore.co.za/.
• Information Officer: Rico Verhoef, reachable at the email and telephone numbers above.
• Main goods and services: made-to-order printed flags, including country flags, pole flags, custom brand and logo flags, and supporter flags, sold through this website.
• Prices: as displayed on the relevant product page and confirmed at checkout, plus shipping where applicable (courier shipping starts from R150). See section 5.
• Manner of payment: Payfast, electronic funds transfer (EFT), and cash on delivery (COD) where COD is offered at checkout. See section 6.
• Time of performance: production takes 5–7 working days after payment has been received, after which courier delivery typically takes a further 7–9 working days. See section 8.
• Record of the transaction: you will receive an order confirmation by email. If you have an account, you can also view orders under My account.
• Returns, exchanges and refunds: as set out in section 9 and on our Returns & Refunds page.
• Alternative dispute resolution: please contact us first. You may also use remedies available under the CPA, including approaching the National Consumer Commission or a competent court. We are not stating membership of a particular industry ombud in these terms.
• Payment security: online card and Payfast payments are processed by Payfast over a secure connection. This website is served over HTTPS.
• Privacy: our Privacy Policy describes how we process personal information.
• Codes of conduct and membership of self-regulatory bodies: none are relied on for these terms.

2. Made-to-order goods

We do not hold stock of finished printed flags. Goods are made to order and printed to the design, size and specification you select or approve. Full payment is required before production starts.

Because the goods are custom-printed to your specifications, the CPA limits the circumstances in which you can return them merely because you have changed your mind. Section 20 of the CPA does not require a supplier to accept a return of goods that have been disassembled, physically altered, or custom-made so that they cannot reasonably be resold. Special-order goods of this kind are also generally excluded from the ECTA cooling-off right that applies to some electronic transactions (ECTA section 42(2)).

Those limits do not affect your rights if the goods are defective, unsafe, or do not conform to the agreed description, artwork or specification, including the implied warranty of quality in section 56 of the CPA.

3. Orders

When you place an order you make an offer to buy the goods. A contract is formed when we accept the order, which we usually do by sending an order confirmation and after payment has been received (or, where COD is used, when we confirm that we will produce the order).

We may decline or cancel an order if payment is not received, if artwork cannot be used, if the item cannot reasonably be produced, or if there has been an obvious pricing or description error. If we have already taken payment for an order we cannot fulfil, we will refund that payment.

Please check names, spelling, quantities, sizes, colours, shipping details and artwork before you pay. We are not responsible for errors in information you supply, except where the law requires otherwise.

4. Artwork and approval

You must approve artwork before we print. Production will not start until payment has been received and the artwork has been approved in the manner we indicate (for example by email, WhatsApp, or an approval step in the order process).

If you supply artwork, you are responsible for ensuring that you have the right to use it and that we may print it for your order. Suggested file format on our current FAQ is an editable PDF in CMYK at a minimum of 300 dpi. We may tell you if a file is not print-ready. If you ask us to design or prepare artwork, a fee may apply, and we will agree that with you first.

Once you have approved the artwork, we will print to that approved file. A change of mind about design, colour, size or wording after approval, or after production has started, is not a defect in the goods.

5. Prices and VAT

Prices are as shown on the website at the time you place the order and are confirmed at checkout. Courier shipping starts from R150; the shipping amount due for your order is shown at checkout before you pay.

We are registered for VAT (VAT No. 4890315817). VAT is charged where applicable, at the rate prescribed by law. Whether a listed price is inclusive or exclusive of VAT will be indicated on the product page or at checkout. We can issue a tax invoice.

If a price is obviously wrong, we may cancel the order and refund any amount paid.

6. Payment

Full payment is required before production starts. Payment may be made by:

• Payfast — secure online payment at checkout;
• Electronic funds transfer (EFT) — using the bank details and reference provided at checkout or in the order email; production starts once the payment reflects in our account; or
• Cash on delivery (COD) — only where this method is offered to you at checkout.

The payment methods available for a particular order are those shown at checkout. We may add or withdraw a method from time to time.

7. Cancellations

If you need to cancel, contact us as soon as possible. Once payment has been received and production has started, we cannot usually cancel or change a made-to-order item, except where the CPA, ECTA or another law requires us to, or where we agree in writing. If we cancel an order before production for a reason that is not your breach, we will refund amounts you have paid for that order.

8. Production, shipping and collection

Production takes 5–7 working days after payment has been received and artwork has been approved. After production, courier delivery typically takes a further 7–9 working days. These periods are estimates. They may be affected by public holidays, courier disruptions, remote delivery areas, or the time needed to resolve artwork queries.

We deliver nationwide in South Africa. Shipping starts from R150. Tracking details are provided when the order is dispatched. Risk in the goods passes in accordance with the CPA and the shipping terms indicated at checkout; if goods are damaged in transit, please contact us promptly with your order number and photographs so that we can assist.

Collection may be arranged by appointment from the collection points listed on our Contact Us page. All orders must still be placed and paid for online. Please make an appointment before you travel to collect.

More detail is on our Shipping Policy page.

9. Defects, returns and refunds

Our returns practice is set out on the Returns & Refunds page, which forms part of these terms. In summary:

• If goods arrive damaged, are defective, or do not match the approved artwork or the order, please contact us as soon as possible with your order details and photographs. We will review the matter and arrange a remedy in line with the CPA, which may include repair, replacement or refund as the law requires.
• Change-of-mind returns are generally not available for custom, made-to-order flags, for the reasons in section 2, except where a law gives you a right we cannot exclude.
• Please contact us for return instructions before sending anything back. Approved refunds are paid back to the original payment method after the issue has been assessed. The time it takes to show in your account may depend on your bank or payment provider.

10. Liability

We will supply goods with the quality, durability and conformity required by the CPA. Nothing in these terms limits or excludes liability that cannot legally be limited, including for defective goods to the extent the CPA requires, or for death or personal injury caused by our negligence to the extent the law does not allow that to be excluded.

To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss that was not reasonably foreseeable, arising from your use of the website or from an order. Our total liability arising from an order is limited to the amount you paid for that order, except where a greater amount is required by law.

You are responsible for choosing a suitable product (including flag size and intended outdoor use) and for installing or displaying it with reasonable care. Typical outdoor life of a flag depends on weather and use; comments on durability on our FAQ are guidance only and are not a separate warranty beyond your CPA rights.

11. Intellectual property

The Flags And More name, the website design, and our own artwork remain our property or that of our licensors. You may not copy the site for commercial use without permission.

Artwork you supply remains your responsibility. You grant us a limited licence to use, store and reproduce that artwork solely to fulfil your order, keep records, and deal with queries or reprints. You warrant that the artwork does not infringe anyone else’s rights and is not unlawful.

12. Privacy

We process personal information as described in our Privacy Policy, including order details, payment information handled via Payfast or EFT, cookies, and artwork files.

13. Electronic communications

You agree that we may communicate with you electronically (including by email or WhatsApp) about your order and these terms, as provided for in ECTA. Records of orders and electronic communications may be stored and used as evidence of the transaction.

The cooling-off right in section 44 of ECTA does not apply to goods made to your specifications, for the reasons in section 2. Other ECTA and CPA rights remain unaffected.

14. Changes to these terms

We may update these terms from time to time. The version published on this page when you place an order applies to that order. The effective date will be updated when the terms change.

15. Governing law

These terms are governed by the law of the Republic of South Africa. Courts of South Africa, including those with jurisdiction in KwaZulu-Natal, may hear disputes, without limiting any forum a consumer is entitled to use under the CPA.

16. Contact

Flags And More, a division of KZN Print Media (Pty) Ltd
295 Andrew Zondo Road, Amanzimtoti, 4126, KwaZulu-Natal
WhatsApp or phone: +27 73 002 7878
Email: sales [at] flagsandmore [dot] co [dot] za