Our returns and refunds policy follows applicable South African consumer law, including the Consumer Protection Act.Damaged, incorrect or defective orders: Please contact us as soon as possible with your order details and photos of the issue. We will review the matter and arrange an appropriate remedy in line with applicable law.Custom and made-to-order flags: Because these products are made to your specifications, change-of-mind returns may not be available where permitted by law. This does not limit your statutory rights if goods are defective or do not meet the order requirements.Before sending anything back, contact us for return instructions. Approved refunds are processed to the original payment method after the return or issue has been assessed; processing time may depend on your bank or payment provider.Contact us on WhatsApp at 073 002 7878 or call 073 002 7878 for help.